Frequently Asked Questions

Please provide us with a complete order form along with a transfer form for new material, the location of the boxes, and the number of boxes. If boxes are picked up from a location other than your local address, contact HCDE Records Management to discuss your needs.

Call customer service at 713-694-9022 OR email your request to csd@hcde-texas.org, OR log in to our Secure Storage Portal and place your request online.

The Secure Storage Portal is a free service offered through our website.

View and sort inventory listing, view and print invoices and make service requests

If this is your first time to sign in, please call and speak to a customer service representative.

Please provide us with the barcode/tracking number (as it appears on your transfer form) and/or the box or file name of the record requested. Log onto our Secure Storage Portal and place your request online.

These labels contain an account number and barcode with a unique tracking number for assignment of each box. Customers use these to ensure accurate input of inventory and enable quick retrievals. By using these labels, a box is able to be retrieved by the barcode/tracking number. This prevents duplicating box numbers. Pre-assigned labels allow boxes to be inventoried quickly in the event that you need to retrieve a box/file right away. Log onto our Secure Storage Portal and place your request online.

Log onto our Secure Storage Portal and place your request online.

Authorization forms are available on our Resource Center under Forms. Complete, print and have a current authorized person sign the form. Please email the completed form to csd@hcde-texas.org.